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We accept unopened goods returned, if for some reason your purchase does not meet your expectations. However we urge customers to select carefully, as you will only be credited for the price of the item, less postage and handling costs.

We aim to check our suppliers' details daily and update our products simultaneously should any item be out of stock. Our supplier does not have a backorder policy. Consequently on the rare occasion an overlap occurs in stock availability, we would notify you by email within 24 hours of becoming aware your chosen purchase was unavailable. Your choice would be to order another item or alternatively we would refund you in full.

If you are not satified please do not hesitate to  send the details of purchase and the problem,  immediately by email to customerservice@heavenlybathsensations.com . Please keep the item until resolution occurs as we may need to have the item returned. Should this be necessary we commit to pay the return shipping cost.

Shipping costs include packaging, postage and handling $15.99 within Australia and $39.99 outside Australia.